SKU: 21729234916

Peak Performance Culture: The Five Metrics of Organizational Excellence

Sale price$19.12 Regular price$21.25
Save 10%

Shipping Estimate
USA
  • USA
  • CAN

Ships within 48 hours · Estimated delivery Jul 13 - Jul 18

Promo Codes Available:

For Your Every Summer RSVP, with Code: SUMMER15

Description

Peak Performance Culture: The Five Metrics of Organizational ExcellenceAn innovative approach to driving maximum performance at all levels of an organization Peak Performance Culture: The Five Metrics of Operational Excellence is a step by step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts

An innovative approach to driving maximum performance at all levels of an organization

Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more.

The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture -- containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide:

  • Features exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more
  • Explores best practices for implementing policies, procedures, and philosophies that align with an organization's mission, values, and strategy
  • Discusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboarding
  • Addresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizations
  • Provides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization

Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organization.



Binding Type: Hardcover
Publisher: Wiley
Published: 09/09/2020
ISBN: 9781119581499
Pages: 240
Weight: 0.95lbs
Size: 9.10h x 6.20w x 0.80d
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 21729234916

Discover Niche Categories That Outsell

Top-Converting Item to Boost Your Average Order

4.7 ★★★★★
Based on 1169 reviews
Sort
Highest Rating
Newest First
Oldest First
Product Reviews
M
Verified Purchase
MM72
Birmingham, US
★★★★★ 3
Defective coarseness adjuster
Color: Tall Set - Black White
These salt and pepper shakers are ok. According to the description of the product, you should be able to adjust the coarseness of the salt and pepper added to them, but that was not my case. The coarseness adjuster on the set I received is set to one position and there is no way of changing it. The grinders work well, but if you are looking to adjust the coarseness of your salt and/or pepper look for another grinder set.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 12, 2026
A
Verified Purchase
Amazon Customer
Carnegie, US
★★★★★ 5
Works well and looks cute
Really nice set. Grind is fine and turn is easy. Highly recommend manual over battery operated ones.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 1, 2026
C
Verified Purchase
CP
Battle Creek, US
★★★★★ 5
Easy to grind, fills a lot
Color: Tall - Black
Wonderful! Grinds easily without a big mess like a previous grinder i purchased. Will purchase the set next time. Love it!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 9, 2026
W
Verified Purchase
William Mayfield
New York, US
★★★★★ 4
Works good but have only tried it on fine setting.
Works good but should have an overall cap as seasoning gathers around the inside.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 13, 2026
E
Verified Purchase
Ella
Pawtucket, US
★★★★★ 5
Best S&P grinder set that I have ever used!
Cute chefs cap! Love that they are glass containers with ceramic grinders. Grinds salt granules and pepper corns very finely in both directions. Excellent purchase! Great value!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 9, 2026

recommand products