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Description
Building & Managing a World Class It Help DeskWhat is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.Binding Type: Paperback
Publisher: McGraw-Hill/Osborne Media
Published: 04/26/2001
ISBN: 9780072132373
Pages: 583
Weight: 2.25lbs
Size: 9.20h x 7.56w x 1.26d
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4.6 ★★★★★
Based on 20 reviews
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Product Reviews
★★★★★ 5
Great Power Strip for Electronics and Everyday Use
Size: 6 Ft, Color: Black
I’m using this Yintar 6ft power strip behind my couch, and it’s been working out great so far. I have my electric couch plugged in, along with a heating blanket, a Google Nest, and I’ll plug my laptop in on occasion too. It handles everything without any issues. The six outlets give me plenty of room, and the USB ports are nice to have so I’m not constantly swapping chargers.
The 6-foot cord is a little longer than I really need for this spot, but that’s what I ordered, so no complaints there. It actually makes it easier to tuck everything neatly behind the couch without cords being stretched. The power strip feels solid and well made, not flimsy, and I like knowing it has surge protection for the electronics I have plugged into it.
Overall, it does exactly what it’s supposed to do. Simple, clean, and useful for everyday home use. I’d buy it again.
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Reviewed in the United States on January 6, 2026
★★★★★ 5
Great power strip
Size: 6 Ft, Color: Black
Great power strip! Plenty of outlets and the cord length is perfect for reaching where I need it. Feels sturdy and works exactly as expected—helped clean up my setup and keep everything powered in one place.
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Reviewed in the United States on April 28, 2026
★★★★★ 5
Quality surge protector
Size: 6 Ft, Color: Black
It’s a surge protector that works well. I just needed a simple, small, and relatively flat outlets to bring power to my daughter’s bike trainer. This provides enough outlets to power the trainer, a fan and a iPad charger.
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Reviewed in the United States on April 9, 2026
★★★★★ 4
Solid surge protector, but some outlets are a tight fit
Size: 6 Ft, Color: Black
For the price, this power strip covers all the bases — 6 outlets, 3 USB ports, and a generous 6ft cord that reaches exactly where you need it without having to rearrange furniture. The surge protection at 1680 joules gives me peace of mind having it near my electronics, and the ETL listing confirms it meets safety standards which is always reassuring with electrical products. The USB ports are a nice bonus and charge my devices at a decent speed. My main gripe is that some of the AC outlet slots are noticeably stiff and tight, making it genuinely difficult to plug certain things in — I had to use a bit more force than I was comfortable with on a couple of them. It loosens up slightly with use but out of the box it was more of a struggle than it should be. Not a dealbreaker but something worth knowing especially if you're plugging in bulkier adapters. Overall a good functional surge protector for a home office or dorm room setup at a very reasonable price
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Reviewed in the United States on May 10, 2026
★★★★★ 5
Good product
Size: 6 Ft, Color: Black
Seems to be pretty good power strip working great so far and it was a decent price
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Reviewed in the United States on May 30, 2026