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Description
Delivering Knock Your Socks Off ServiceIn this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools,
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Plus, the revised fifth edition delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.What is quality customer service--and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping customer service professionals deliver outstanding service that keeps customers coming back.Binding Type: Paperback
Publisher: Amacom
Published: 10/29/2011
ISBN: 9780814417553
Pages: 224
Weight: 0.70lbs
Size: 8.90h x 5.90w x 0.70d
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★★★★★ 5
Perfect travel pack
Perfect for travel. I have always used the Thayer toner but the milky toner is amazing. It great for the summer. It moisturizes without being to heavy. Theyre small and compact for travel. They last a long time, little goes a long way. I put mine in the fridge, it's so refreshing to use when cool on your skin
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Reviewed in the United States on September 9, 2025
★★★★★ 5
Skin feels fresh, soft, and super hydrated!
I love this set! The rose toner is perfect after cleansing — it tightens my pores without drying me out. The milky toner is my favorite at night — so hydrating and calming, especially with the mushroom + hyaluronic acid. My skin feels soft, smooth, and refreshed all day. Great size for travel too!
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Reviewed in the United States on July 26, 2025
★★★★★ 5
moisturizing
I was curious about this product since I saw it very viral on tiktok recommended by an influencer (Nina Pool) so I bought it, since it is small, I said: if I don't like it at least I didn't spend a lot. The truth is my skin is dry and I didn't think it would really work, and I can say that for being the first time that I let myself be carried away by those tiktok recommendations I loved it, mainly the milky toner I use it after washing my face and it leaves it very soft and when I go to put on foundation I combine it and it is incredible. I recommend it 100%
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Reviewed in the United States on October 3, 2025
★★★★★ 4
Great Products
Great products for prepping your skin for a flawless makeup finish.
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Reviewed in the United States on August 31, 2025
★★★★★ 5
Great samples!
A great kit to try new products. I will purchase all Thayer’s products again!
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Reviewed in the United States on May 23, 2026