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Description
Managing the Professional Service FirmInternational expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product based industries. Second, professional services are highly personalized, involving the skills of
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."Binding Type: Paperback
Publisher: Free Press
Published: 06/09/1997
ISBN: 9780684834313
Pages: 384
Weight: 0.98lbs
Size: 9.26h x 6.14w x 0.95d
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4.9 ★★★★★
Based on 13 reviews
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Product Reviews
★★★★★ 5
Great Chew Toy
Color: Wrench, Size: 8 Inch
An excellent chew toy for a very hearty chewer.
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Reviewed in the United States on April 6, 2026
★★★★★ 4
Great Toy for Chewers!
Color: Hammer, Size: 7 Inch
This is one of my dog’s favorite toys! He will chew on it for hours. It is durable and takes him a while to make it indistinguishable as a hammer. No smell to it. The rubber bits do come off so I have to check it and make sure he doesn’t eat them.
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Reviewed in the United States on September 10, 2025
★★★★★ 5
Good toy
Color: Hammer, Size: 7 Inch
Solid value for the $. The hammer seems particularly good, my bigger dogs like to hold it down by the head. I bought a 2nd.
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Reviewed in the United States on March 12, 2026
★★★★★ 5
Skye loves it!
Color: Hammer, Size: 7 Inch
My heavy chewer loves these! I had to get the whole set because come on! Skye steals ALL my husbands tools so when I saw these and saw they’re real wood! (My dog is a wood chewing machine) (ask my deck) anyway these work and keep his teeth off my furniture! 10/10 recommend!
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Reviewed in the United States on March 22, 2026
★★★★★ 1
Unsafe Toy
Color: Pliers, Size: 7 Inch
A waste of money for chewers. Within 10 minutes pieces started breaking off. Unsafe.
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Reviewed in the United States on June 12, 2026