SKU: 72330492817

The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers

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Description

The Art of Client Service: The Classic Guide, Updated for Today's Marketers and AdvertisersA practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most

A practical guide for providing exceptional client service

Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work.

Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients.

It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.

Binding Type: Hardcover
Publisher: Wiley
Published: 04/04/2016
ISBN: 9781119227823
Pages: 288
Weight: 0.85lbs
Size: 8.60h x 5.80w x 1.00d

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SKU: 72330492817

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Mark H.
Birmingham, US
★★★★★ 5
Great addition to me living room End tables
Size: 10FT, Color: Black-20W
Bought some new furniture and a pair of these got out a jig saw. Cut and installed them. Works and looks great
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Reviewed in the United States on January 27, 2026
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Kindle Customer
Cuba, US
★★★★★ 4
worth it for a woodworker
Size: 6FT, Color: Black-20W
It is a nice solid deal. you just rout out a hole large enough for it to set in. It mounts with two screws. I don't have a negative. I'll be getting more for my woodworking. Thank you.
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Reviewed in the United States on December 20, 2025
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James N.
Chelsea, US
★★★★★ 5
Great product
Size: 6FT, Color: Black-20W
Added two of these behind the couch in a wood ledge between the couch and the wall. A template will make marking the cutout easier. You will need to make one as it does not come with the product.
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Reviewed in the United States on May 2, 2026
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Samuel Ocampo
Birmingham, US
★★★★★ 5
Excellent Product, thanks!
Size: 10FT, Color: Black-20W
Excellent Product, thanks!
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Reviewed in the United States on May 3, 2026
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Thomas Murray
Louisville, US
★★★★★ 5
Great
Size: 6FT, Color: Black-20W
I used these in custom built nightstands, and customers loved them.
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Reviewed in the United States on May 4, 2026

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