SKU: 88369661414

United Breaks Guitars: The Power of One Voice in the Age of Social Media

Sale price$11.44 Regular price$12.71
Save 10%

Pay in installments of $3.18 with ShopPay, AfterPay and Klarna

Shipping Estimate
USA
  • USA
  • CAN

Ships within 48 hours · Estimated delivery Jul 25 - Jul 30

Promo Codes Available:

For Your Every Summer RSVP, with Code: SUMMER15

Description

United Breaks Guitars: The Power of One Voice in the Age of Social MediaSongwriter Dave Carroll wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave's guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool songwriting and vowed to create a YouTube video about the incident

Songwriter Dave Carroll wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave's guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool--songwriting--and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched "United Breaks Guitars." United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that "efficient" but inhuman customer-service policies had an unseen cost--brand destruction by frustrated, creative, and socially connected customers. "United Breaks Guitars" has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story. In this book, you'll hear about how Dave developed the "just do it" philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he's taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings. Since "United Breaks Guitars" emerged, nothing is the same--for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.



Binding Type: Paperback
Publisher: Hay House
Published: 05/01/2013
ISBN: 9781401937942
Pages: 197
Weight: 0.60lbs
Size: 8.20h x 5.33w x 0.63d
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 88369661414

Discover Niche Categories That Outsell

Top-Converting Item to Boost Your Average Order

4.8 ★★★★★
Based on 20 reviews
Sort
Highest Rating
Newest First
Oldest First
Product Reviews
K
Verified Purchase
kaily
Belleville, US
★★★★★ 5
Good
Size: 2.5 Fl Oz (Pack of 1), Size: 2.5 Fl Oz (Pack of 1)
Perfect, both came wrapped and with a cap on. Bigger than I expected too!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 11, 2026
Y
Verified Purchase
yucaipasandy
Natrona Heights, US
★★★★★ 4
Beware of non working pump.
Size: 2.5 Fl Oz (Pack of 1)
I just started using this tube and unfortunately the pump does not work. It does do it's job though, protects my face from the sun's rays. Not greasy feeling and smells nice.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on August 27, 2025
D
Verified Purchase
D. Auten
Omaha, US
★★★★★ 5
Works great.
Size: 2.5 Fl Oz (Pack of 1)
Very light, non greasy sunscreen and has a lovely light scent. Goes on well under my moisturizers and make up.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 6, 2026
N
Verified Purchase
Natural119
Dallas, US
★★★★★ 5
Actually sheer, no white cast.
Size: 2.5 Fl Oz (Pack of 1)
Soo underrated! This is actually sheer, goes on very light and moisturizing. The price point is also fair. Any women of color unsure about this, get it!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 30, 2026
X
Verified Purchase
Xiomara De Jesus
Lexington, US
★★★★★ 5
Face Sunscreen
Size: 2.5 Fl Oz (Pack of 1)
This sunscreen leaves my skin radiant and hydrated. It has a pleasant scent and feels light on the face. I love how it gives a natural glow while providing great sun protection!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on October 19, 2025

recommand products