SKU: 99907540181

Process Matters: Engaging and Equipping People for Success

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Process Matters: Engaging and Equipping People for SuccessWe do business in a results oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers have

We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it.


In The Process Matters, Joel Brockner shows that managers have to do more than just meet targets and goals. They have to reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way.


Brockner demonstrates that a high-quality process often costs little and may not even require a great deal of time. In light of these facts, he considers the puzzling question of why good business practice doesn't happen more often. Brockner draws from various real-life workplace examples--from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada. He also factors in a wide swath of studies to examine such issues as the importance of perceived fairness in the process, the management of organizational change, and the encouragement of a strong sense of self in those involved in decisions--in short, the ways that managers can bring out the best in their people.


Relevant to anyone who is in a managerial position--from the CEO on down--The Process Matters proves that seemingly simple differences in process can go a long way.



Binding Type: Paperback
Publisher: Princeton University Press
Published: 05/02/2017
ISBN: 9780691175676
Pages: 336
Weight: 0.80lbs
Size: 8.10h x 5.00w x 0.80d
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SKU: 99907540181

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Natrona Heights, US
★★★★★ 4
Tight connections
works but difficult to use.
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Reviewed in the United States on May 27, 2026
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Carson Terry
Pawtucket, US
★★★★★ 5
Great product, mic and camera compatible
I bought this to use a webcam with a built-in mic on my Microsoft Windows Surface Pro 8. When I first plugged in the webcam both the camera and the mic were recognized, however the mic was not picking up sound. After double checking the device settings, my privacy settings, the device drivers, and everything else I simply unplugged and replugged the camera in. Then everything worked as I had hoped. Great value for a great product. I trust Anker to reliably protect and provide stability for all of my devices. Simple product, plug and play. Sleek, simple design
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Reviewed in the United States on April 9, 2026
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Tyler
Houston, US
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Super compact in size and works great I’ve had no issues with them at all
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Reviewed in the United States on June 11, 2026
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History Guru
Belleville, US
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Great piece of equipment. Worked for mouse, hard drive, and digital camera all into a laptop.
Works great. I used to plug in a mouse, an external hard drive, and an overhead Nikon digital camera for historic digitization of documents and books. It small and compatible and there were no connection or power problems. It feels well built and sturdy and the cord connection to the device is strong and flexible.
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Reviewed in the United States on May 2, 2026
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najib
Bozeman, US
★★★★★ 5
Great for retro emulation!
Got this for a retro emulation setup. Worked great. No issues whatsoever. Works on apple as well. Its a basic usb hub, but doesn't feel cheap. Got it on sale, which made it even better!
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Reviewed in the United States on April 6, 2026

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