"In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness."
Gretchen Rubin, author of The Happiness Project
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Description
Delivering Happiness: A Path to Profits, Passion, and PurposePay brand new employees $2,000 to quit Make customer service the responsibility of the entire company not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion
Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller
ABOUT THE AUTHOR:
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.
Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
REVIEWS:
"This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical."
Tim Ferriss, #1 New York Times bestselling author of The 4-Hour Workweek
Tim Ferriss, #1 New York Times bestselling author of The 4-Hour Workweek
"In DELIVERING HAPPINESS, Tony reveals the secret to his success at such a young age: leadership in culture and happiness."
Lance Armstrong
Lance Armstrong
"Tony Hsieh is a wise guy. Sincerely. He's one of the wisest and most thoughtful business leaders of the modern age. This insightful book isn't just an enjoyable read. It's a wonderful instruction manual for how 21st century companies create value and happiness at the same time."
Chip Conley, Fanound and CEO of Joie de Vivre and Author of PEAK: HOw Great COmpanies Get Their Mojo from Maslow
Chip Conley, Fanound and CEO of Joie de Vivre and Author of PEAK: HOw Great COmpanies Get Their Mojo from Maslow
"This book could start a revolution!"
Marshall Goldsmith, author of MOJO: How to Get It, How to Keep It, How to Get It Back If You Lose It
Marshall Goldsmith, author of MOJO: How to Get It, How to Keep It, How to Get It Back If You Lose It
"This book illustrates so many of Zappos' core values: it's open and honest, passionate and humble, fun and a little weird. Even if you don't care about business, technology, or shoes, you'll be drawn in by this American tale of how hard work, laziness, talent and failure blend together to create an extraordinary life."
Jonathon Haidt, author of THE HAPPINESS HYPOTHESIS: Finding Modern Truth in Ancient Wisdom
Jonathon Haidt, author of THE HAPPINESS HYPOTHESIS: Finding Modern Truth in Ancient Wisdom
"Tony Hsieh is the shining star of a new way of working. DELIVERING HAPPINESS is a book that tells an extraordinary business story -- building a $1 billion online business selling shoes in less than a decade -- but also an extraordinary human story. Tony is one of those entrepreneurs who is both fearless and endlessly imaginative about pursuing his dreams."
Tony Schwartz, Author of THE WAY WE'RE WORKING ISN'T WORKING
Tony Schwartz, Author of THE WAY WE'RE WORKING ISN'T WORKING
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4.1 ★★★★★
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Product Reviews
★★★★★ 5
Great for wide feet
Size: 9, Color: Black Nubuck
Beautiful- great for wide feet, camouflage slight swelling in feet / ankles beautifully. Look great with everything; adds a touch of elegance & rock star. Super fast shipping too!
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Reviewed in the United States on November 8, 2025
★★★★★ 5
Sizing.
Size: 10, Color: Natural Nbpu
They run big, I usually wear a size 9 wide, but since they didn't come in a wide, I chose a 10 and they fit comfortably width wise, but they were too big otherwise. I would recommend letting viewers know if it is a wide shoe to let buyers know, to better serve the customer on what size to purchase, other than that, I loved the shoes just wish I could've kept them and worn them for my event.
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Reviewed in the United States on August 20, 2025
★★★★★ 1
Not worth the price
Size: Medium, Color: Dark Cappuccino
Item was gifted for Christmas. Within 3 weeks stitching was coming out of the straps.
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Reviewed in the United States on January 12, 2026
★★★★★ 5
Positive
Size: Medium, Color: Dark Cappuccino
The dark cappuccino brown is pretty. This is a favorite just because of the color of the tote. The inside lining color makes it easy to find items.
I like it so much I ordered the black one.
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Reviewed in the United States on December 28, 2025
★★★★★ 5
Insanely great jeans for the price!
Special Size: Wide Leg Crop, Size: 12, Color: Medium Blue Vintage
I’m obsessed with these jeans. They’re comfortable and I think they legitimately look great. I had a baby 6 months ago and my body is “in transition” so I didn’t want to buy anything too expensive. These are cute, fit well, good quality. Excellent for short girls - I’m 5’ tall and they’re exactly the right length for a full-length jean.
I feel like they’re fashionable without being too trendy (they work for 30somethings as well as 20somethings). They’re nice thick cotton with very little stretch. Because of that I’d be conservative with sizing because they do stretch significantly when you wear them.
I got these in the lighter blue, too. The darker wash is slightly smaller and I wound up liking the color better, too. But the light wash is nice.
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Reviewed in the United States on November 16, 2025